Telecalling Jobs – Work From Home by Naukri Mitra

Job Description

Naukri Mitra, a leading job portal that offers remote and flexible job opportunities, is hiring telecallers for work-from-home roles. This job is perfect if you are passionate about communication, sales, and building relationships! As a telecaller, you will play a key role in assisting clients, generating leads, and contributing to the growth of our business.

Position: Telecaller – Work From Home
Salary: $75,000 per year
Location: Remote
Qualification: Graduate (IT candidates preferred)

Job Responsibilities

1. Outbound Calling:
   • Conduct outbound calls to prospective clients, businesses, and leads as per the given database.
   • Conduct cold calling and follow-up calls to promote services and generate new business opportunities.
   • Explain the company's products and services clearly, highlighting key features and benefits.
2. Lead Generation and Qualification:
   • Identify potential leads and qualify them by understanding their needs, decision-making process, and buying readiness.
   • Develop and maintain a pipeline of prospects, ensuring follow-ups are done promptly.
   • Set appointments or provide information to interested parties and ensure all necessary documentation and communications are handled efficiently.
3. Customer Support:
   • Handle inbound queries and concerns, ensuring a high level of customer satisfaction.
   • Offer prompt solutions to customer issues while maintaining a professional and friendly tone.
   • Manage and track calls made, logged, and followed up on, ensuring all information is updated in the CRM.
4. Sales and Target Achievement:
   • Meet or exceed monthly sales targets set by the company.
   • Track and report sales progress, including call-to-sale ratios, conversion rates, and other KPIs.
   • Collaborate with the sales team to strategize on closing deals and optimizing the sales process.
5. Data Management:
   • Maintain accurate records of calls made, leads contacted, and customer interactions in the CRM system.
   • Ensure customer data is handled with confidentiality and accuracy.
   • Conducted market research and analyzed trends in client needs.
6. Team Collaboration:
   • Collaborate with fellow telecallers and the sales team to share leads, insights, and best practices.
   • Attend regular meetings to discuss performance, upcoming leads, and new processes.
   • Participate in training programs to enhance sales skills and product knowledge.
7. IT Preferences:
   • As the role involves handling various tech tools and platforms, candidates with an IT background will have a distinct advantage.
   • A basic understanding of CRM software, MS Office, and online communication tools will be beneficial.
8. Training and Development:
   • Naukri Mitra provides comprehensive onboarding and ongoing training programs to help you succeed.
   • Regular performance reviews and feedback sessions will be conducted to ensure personal and professional growth.

Required Skills & Qualifications

• Educational Qualification: Graduation in any field. Given the technical nature of the tools and platforms, preference will be given to candidates with an IT background.
• Communication Skills: Excellent verbal and written communication skills in English and Hindi (additional language proficiency a plus).
• Sales Acumen: Ability to close sales and generate leads over the phone, demonstrating perseverance and motivation.
• Customer Orientation: Strong customer service skills emphasizing creating positive experiences and resolving issues.
• Time Management: Ability to manage time effectively, prioritize tasks, and handle multiple leads simultaneously.
• Tech-Savvy: Comfortable using various telecommunication tools, CRM software, and basic computer applications like Excel, Word, and Google Workspace.
• Adaptability: Ability to adapt to changes in the job environment, customer requirements, and work processes.
• Remote Work Setup: A quiet, dedicated space for making calls, a stable internet connection, and a working computer.

Salary and Benefits

• Annual Salary: $75,000, paid in monthly installments.
• Incentive Program: Additional performance-based incentives based on sales and lead generation will be provided.
• Flexible Hours: You can set your hours within the company's work window as a remote position.
• Work-Life Balance: Working from home offers the convenience of reducing commute time and improving work-life balance.
• Professional Development: Access to continuous learning and development programs, helping you stay updated with the latest sales techniques and technologies.
• Health Benefits: Comprehensive medical insurance coverage.