Remote Strategic Customer Success Manager

Join a Mission That Matters

Imagine shaping the future of how companies connect with their most valued customers—all from the comfort of your home office. As our Remote Strategic Customer Success Manager, you’ll become the trusted advisor to a portfolio of high-impact clients, guiding them toward long-term success and delivering tangible business outcomes. With an annual salary of $83,064, this isn’t just a job; it’s a high-ownership opportunity where your strategic thinking and emotional intelligence will drive customer loyalty and brand growth.

Who We Are: A Culture of Innovation & Empathy

Our journey began with one radical idea: to make business personal again. Since day one, we’ve been committed to creating human-centric digital experiences that empower organizations to thrive globally. We cultivate a workplace where diverse perspectives, innovative thinking, and collaborative support drive every initiative. Questions are welcomed, creativity is celebrated, and empathy leads the way.

Your Role and Impact

Strategic Advisor & Relationship Architect

As a Strategic Customer Success Manager, you’ll own the post-sale relationship with enterprise-level clients. You’ll serve as the bridge between their goals and our technology, ensuring seamless adoption, growth, and long-term retention. Forget reactive support; this role is about proactive engagement, strategic planning, and helping customers evolve as their needs change.

Key Responsibilities

• Cultivate meaningful, solution-focused partnerships across a select group of enterprise clients.
• Conduct regular business reviews, strategy sessions, and performance analysis to align on KPIs
• Act as the internal voice of the customer, translating their needs into actionable initiatives
• Collaborate with Product, Sales, and Engineering to deliver tailored solutions and roadmap alignment.
• Drive cross-sell and upsell opportunities through needs discovery and consultative discussions.
• Monitor account health via adoption metrics, churn risks, and feature utilization.
• Create strategic account plans and executive-level reports to ensure client success and visibility.

Work Environment

A Digital Journey with a Human Touch

This is a fully remote role, but it doesn’t feel distant. Your daily rhythm might include a morning sync with an APAC-based client, followed by a brainstorm with our product leads, and a strategic roadmap review with a global healthcare customer. Every day presents an opportunity to solve puzzles, coach clients through change, and celebrate successes. You’ll be using data visualization tools to identify adoption trends and integrating collaborative feedback loops across virtual platforms to create dynamic client engagement strategies.

Tools and Technology

Platforms and Solutions You'll Use

• CRM Platforms (think: HubSpot, Salesforce) to manage customer lifecycles
• Customer Health Dashboards like Gainsight or ChurnZero for proactive account management
• Project Management Tools (Jira, Asana, Notion) to align internal and client-facing priorities
• Virtual Communication (Zoom, Slack, Loom) to maintain a strong presence and build rapport
• Business Intelligence Software (Tableau, Power BI) for performance reviews and insights

Required Qualifications

Experience and Skills That Set You Apart

• 4+ years of experience in strategic customer success, client services, or enterprise account management
• Proven ability to lead C-level conversations and influence business strategy
• Deep understanding of SaaS customer journeys and lifecycle planning
• Strong data storytelling skills to drive engagement and ROI visibility
• Ability to juggle multiple priorities while keeping customer experience at the forefront
• A proactive mindset that thrives on ownership, curiosity, and resilience
• Experience in remote-first environments with diverse, cross-functional teams

Growth and Development

Career Pathways and Future Opportunities

We’re not just hiring you for this job—we’re hiring you for your potential. Within your first year, you'll gain exposure to new industries, participate in internal innovation labs, and co-lead major cross-functional initiatives. From there, paths open into Customer Strategy Leadership, Account Expansion, and even cross-functional pivots into Product, UX, or Marketing. We support career evolution with mentorship programs, certifications, and learning stipends.

Team Culture and Testimonials

What Our Team Says

“You don’t just manage accounts here—you build legacies. I’ve never felt more connected to my clients or more empowered by my peers.”
—Current Customer Success Manager

Compensation and Benefits

The Perks of Going Remote With Us

• Annual salary: $83,064 (plus performance bonuses and referral incentives)
• 100% remote flexibility with a monthly home office stipend
• Comprehensive medical, dental, and vision plans are available from your first day
• Generous leave policy with paid vacation, wellness breaks, and international holidays
• Online health initiatives, digital well-being resources, and global team-building experiences
• Company stock options and retirement planning support, including matching contributions where applicable

Take the Next Step

Your Strategic Future Starts Here

Do you see yourself designing success stories, strengthening client impact, and shaping long-term partnerships that matter? Let’s make it happen—on your terms, from anywhere. Submit your application today and lead the future of client success.